Refund Policy

1. General Policy (No Refunds)

All payments made to FindLand are non-refundable by default. This includes subscription fees, one-time purchases, listing-related charges, and promotional placements.

2. Special Circumstances (Limited Exceptions)

In rare cases, FindLand may consider a refund or credit only when a paid feature cannot be delivered or supported as described. Examples include:

• A payment is successfully completed, but the purchased feature is not available on your account due to a verified system issue.
• A paid add-on or placement cannot be provided due to a platform limitation that prevents delivery.
• A confirmed duplicate charge occurs for the same item/transaction.

Important: The final decision on whether a case qualifies as a special circumstance is made solely by FindLand administrators.

3. Subscription Plans and Cancellations

• Subscriptions (if applicable) are billed in advance for each billing cycle.
• Canceling a subscription stops future billing but does not refund any already-paid period.
• If a subscription includes usage limits, unused usage is not refundable or transferable unless required by law.

4. One-Time Purchases, Add-ons, and Promotions

• One-time purchases (boosts, featured placements, add-ons) are non-refundable once applied, activated, or delivered.
• If a purchased add-on cannot be delivered due to a verified platform issue, admins may issue a refund or credit at their discretion.

5. Listing Rejections, Removals, or Policy Violations

If a listing is rejected, removed, or restricted due to policy violations or misuse of the platform, any fees associated with that listing are typically non-refundable.

6. Request Review Window

If you believe your case qualifies under the special circumstances above, you must contact us within 7 days of the charge date. Requests submitted after this window may be denied.

7. How to Request Review

To request a review, contact us with the following details:

• Your account email
• Invoice ID / transaction reference
• The feature you paid for
• A short explanation of the issue, including screenshots if available

Send your request to [email protected] . We may request additional information to verify the claim.

8. Chargebacks

Initiating a chargeback may result in temporary suspension of your account and/or access to paid features while the dispute is investigated. Please contact support first so we can attempt to resolve the issue.

9. Changes to This Policy

We may update this policy from time to time. We will update the effective date and provide notice where required.

10. Contact Us

Questions? Contact us at [email protected] or Ragama, Sri Lanka.